At Tawakkilstore, our customers' satisfaction is our top priority, and we always strive to provide a convenient and safe shopping experience that ensures you feel confident and comfortable during your purchase. To ensure you enjoy a great shopping experience, we offer a flexible and comprehensive return and exchange policy that aims to provide you with the right solutions if you are not satisfied with your purchase.

We at Al Tawakkil Store believe in the importance of communicating with our valued customers to fulfill their needs to the fullest, so we make sure that the return and exchange process is smooth and clear. We ask that you inspect the products immediately upon receipt, and if there are any issues such as damage, defects, or if the wrong product was sent, please contact us immediately so that we can assess the issue and take the appropriate measures to rectify the situation.

سياسة الاسترجاع

Recovery period

You can request a return within a period of 14 days from the date of receipt of the order. The product must be in its original, unused condition, with all accessories and original packaging attached.

Recovery conditions

• The product must be unused, undamaged and in its original condition.
• All accessories and accessories included with the product must be returned.
• If the packaging has been opened, the product must be unused and in its original condition.
• Unfortunately, we cannot accept returns for digital products or gift cards.

How to tMayRetrieval Request

You can easily submit a return request via your personal account on our website or by contacting our customer service team. Once the request is submitted, we will review your request and provide you with full details on how to send the product back to us.

Refund process

Once we receive the product and conduct a thorough inspection to make sure it meets the return conditions, we will issue a full refund to your original payment method within 7 to 14 business days.

• If the reason for the return is not due to an error on our part, you may incur shipping costs to return the product.
• If paying with prepaid cards, 3% may be deducted from your refund due to bank processing fees.

Switching policy

Switching period

You can request an exchange within 14 days of receiving the order. The product must be in its original, unused condition, with all accessories and original packaging.

Switching conditions

• The product must be unused, undamaged and in its original condition.
• All accessories and accessories included with the product must be returned.
• If the packaging has been opened, the product must be unused and in its original condition.

How to submit a switch request

You can easily submit an exchange request via your personal account or by contacting us. We will review your request and communicate with you to provide you with the necessary details to return the product to us for an exchange.

Additional conditions

• If there is a price difference between the products you are switching to, the difference will be added to your invoice or refunded to you.
• You may incur shipping costs if the reason for the exchange is not our fault.

Important notes:

• We reserve the right to amend or update this Return and Exchange Policy at any time. If any material changes are made to this policy, all our customers will be notified to ensure they are aware of the new details.
• It's best to thoroughly check all the products you receive ahead of time, as the sooner the customer gets in touch with us, the sooner we can provide solutions.

We are always here to serve you at Al Tawakkil Store, and we endeavor to ensure that your experience with us is as satisfying and easy as possible.